We ship everywhere in Australia via Australia Post. Shipping is a flat fee of $8.95, or free on all orders over $65.
Orders are typically shipped within 2 business days, but there may be some delays at peak periods, especially sales. We will endeavour to keep you as updated as possible, and will send you an email with tracking information once your order is shipped.
If you're unhappy with the items you have received, return them to us in original condition within 7 days of receiving your order. We will refund you the purchase price. Please send us an email to firstname.lastname@example.org to indicate you want to return your items and we can give you a returns form.
For orders over $200 we will cover the cost of your return (contact us for a label). For orders under $200 you will have to cover the cost of your own return (we recommend satchels from Australia Post, and that you keep the tracking information). Once we receive your items back we will process your refund within 5 business days.
Our team are always here to help, and want you to have a great experience with our products. If you have any questions or you need to chat to someone, please email us at email@example.com or message us on facebook (facebook.com/wagglylcub)